Your account

Your account is yours to close. Closing it deletes what it holds and ends everything signed in with it; what the law makes us keep stays, apart, for as long as the law asks.

Close your account#

On the dashboard's Account page, under Close your account, type your GitHub login - or your e-mail address - and press Close my account, then type the code we e-mail you (Confirm codes). It is done signed in to the dashboard, and for your own account alone: no key closes an account, and an organisation is closed on its own page. See the reference.

What goes, for good:

your machines, with their files and their backups;
each organisation you are the only person in, with its machines;
your keys, which stop working at once, and every sign-in of yours, in every browser;
your secrets and AI keys, your choices of models and of e-mails, your spend alerts, the invitations to you, and what we kept of the e-mails we sent you;
your profile: your name, your e-mail address and your GitHub login, from the account and from everything it holds - except the record of who had it, below.

You leave every other organisation you are in, as when you leave one: the machines you made there stay the organisation's, and its audit keeps what you did there, as done by a closed account, with no address. See When someone leaves.

Credit left in your account is not refunded when you close it, except as the Refund Policy says.

Once it is closed, we e-mail the address it had, once: when it closed, and the day the record below is deleted.

What stays#

What the law makes us keep:

what your machines ran for, and what that came to - under an account that no longer has your name, e-mail address or GitHub login;
a record of who had the account, kept apart and locked: your name, e-mail address, GitHub login and number (and your Google number, if you signed in with Google), when you signed up and from which address, and when your machines ran and the addresses they were reached at. It is kept 180 days - 5 years for an account verified in India - then deleted.

And one-way codes of the GitHub or Google account you signed in with and of each e-mail address it verified, from which none of them can be read back: they tell us only that they had free credit here before, so that it is given once to each person. If an e-mail of ours to your address bounced for good, or you marked one as spam, a one-way code of the address stays too, so that we never write to it again (see Addresses we stop writing to).

When it is refused#

While you are the primary owner of an organisation that other people are in: transfer it to another owner on its Organisation page, or take them out of it, first.
While one of your machines is being handed off or forked: try again once that is done.
While we cannot e-mail you a code, and credit you bought is still in your account or in an organisation that closes with it: try again later.

Signing in again#

Signing in again later starts a new account, empty, and without the free credit to start with if you had it before: with the same GitHub or Google account, or with another whose e-mail address you had it with. Nothing of the closed one comes back.